Five smiling teens standing in a circle, looking down at the camera Five smiling teens standing in a circle, looking down at the camera

What Is a Safe Place Site?

Safe Place sites play a critical role in connecting youth in crisis to the support they need—quickly, safely, and without judgment. These designated businesses and public locations display the Safe Place sign, welcome teens ages 12–17, and provide a secure space until a trained YMCA Safe Place Services responder arrives.

Common Safe Place sites include:

  • Businesses (like fast food restaurants and convenience stores)
  • Fire stations
  • Libraries
  • YMCAs
  • Community centers
  • TARC buses and other public transit locations

If you're a site in need of updated materials or training, please call 502-635-5233.

What to Do When a Youth Asks for Help

Follow these steps to ensure the youth feels safe, supported, and connected to the help they need.

It’s important to recognize the signs when a young person is seeking help. They may not ask directly, but instead linger or wait for someone to speak first.

Any youth asking the following questions may be looking for help:

  • “Is this a Safe Place?”
  • “Can you help me?”
  • “What does this sign mean?”

1. Get a general idea of what is wrong.
Ask if the youth came in to your location because it is a "Safe Place".

 

2. Do not try to go into detail about the problem.
Be supportive and tell the youth that you are going to call the Safe Place agency. Show the youth where to sit and wait until a volunteer or staff arrives.

 

3. Call YMCA Safe Place Services at (502) 635-5233.
Tell the person answering the phone you are calling from a "Safe Place site': Identify yourself and your location, giving the address and phone number. Give the youth's name (if you have it) and physical description. The Safe Place agency staff will call you back and tell you the name and identification number of the volunteer or staff member who will come to meet with the youth.

 

4. Tell the youth that someone will be there shortly.
Remind the youth to wait in the area that you have suggested. Offer something to eat or drink, if possible.

 

5. Check on the youth.
Every few minutes and show support without getting into the specifics of the situation.

 

6. Make sure the youth waits inside the building in the designated area that was set up during the initial site orientation.
The youth should not be in the way of normal activities, but at the same time should be in an area where you can easily monitor the situation (e.g. break area, office, etc).

 

7. When the volunteer/staff arrives, ask to see Safe Place identification.
This ID will confirm that the individual is the person that the agency indicated. If there is any discrepancy or question, call the Safe Place agency back. Do not allow the youth to meet or go with anyone who has not been verified.

 

8. After the volunteer has escorted the youth from your "Safe Place" site.
You should record the volunteer's name, your name, the date and the time of the incident.

Additional Resources

Download Step-by-Step Guide PDF

Download a printable version of the procedures above for easy reference.

Questions or Support?

Need additional materials, training, or guidance? Call us at 502-635-5233—we’re here to support you.

Related Pages

Safe Place Sites

Find Safe Place partner locations throughout the community.

About Us

Learn more about the mission, history, and values that guide YMCA Safe Place Services.

Donate

Your gift provides shelter, food, safety, and support when it’s needed most.