YMCA Safe Place Services
12 am-11:59 pm (24/7)
Shelter House
| Mon - Sun | 12 am-11:59 pm (24/7) |
Youth Development Drop-In Center
| Mon - Fri | 8:30 am-1 pm |
| Sat - Sun | Closed |
A Safe Place To Turn
At YMCA Safe Place Services, youth and families facing crisis are met with compassion, connection, and real solutions. We offer free, confidential services that include emergency shelter, street outreach, mentoring, and drop-in support for young adults experiencing homelessness.
Whether you’re a teen in need, a parent seeking help, or someone who wants to get involved—this is where the path forward begins.
Need Help Right Now?
Call or text 502-635-5233 — 24/7, always confidential. A Safe Place staff member will talk with you, listen without judgment, and help you get the support you need.
Where Hope Begins
Generations of youth have found safety, support, and healing through YMCA Safe Place Services—where trust is built and new futures take root.
Explore Our Programs
Whether you need immediate shelter or long-term support, we’re here—day and night, without judgment.
Shelter House
Short-term crisis housing and stabilization for teens ages 12–17.
Youth Development Drop-In Center
A daytime hub for young adults experiencing homelessness—offering basic needs, life skills, and support.
Street Outreach
Mobile outreach teams meet youth where they are—offering essentials, resources, and connection to services.
Y-NOW Mentoring
A mentoring program for youth ages 11–15 with parents impacted by incarceration or addiction.
Additional Resources
Make a Referral
Concerned about a teen in crisis? Whether you're a teacher, counselor, first responder, or community member, you can help connect youth ages 12–17 with the support they need at Shelter House.
For Families and Caregivers
Struggling to connect with your teen? We offer guidance, mediation, and support for parents, grandparents, and caregivers navigating challenges at home.
Resources for Safe Place Sites
Part of the Safe Place network? Find tools, training, and support to help youth in crisis at your designated Safe Place location.
Our Impact Last Year
Youth and young adults found help through Safe Place Services.
Teens received emergency shelter and case management at Shelter House.
young adults accessed services and found support at the Drop-In Center.
Youth impacted by parental incarceration were mentored through Y-NOW.
Together We Change Lives
Every call answered, every teen supported, every step forward—your involvement fuels real change. Donate, volunteer, or attend an event and make a difference today.
Donate
Your gift provides food, shelter, safety, and hope for youth in crisis. Every dollar stays local—supporting teens and families when they need it most.
Volunteer
Mentor a teen, help at events, or support our programs behind the scenes. Whatever your skills, there’s a place for you to make a difference.
Events
Attend or support fundraising events like the Turf Classic and Together 4 Teens. Join others who believe in creating safer, stronger futures.
Meet Our Leadership
Our experienced team brings compassion, expertise, and unwavering commitment to every interaction—ensuring youth and families receive the support they need, when they need it most.
Matt Reed, Executive Director
mreed@ymcalouisville.org
502-635-4403
Nick Brown, Associate Executive Director
nbrown@ymcalouisville.org
502-855-6108
Chelsea Ndiaye, Facility and Food Service Manager
cndiaye@ymcalouisville.org
502-635-4408
Dionne McCage, Director of Quality Assurance and Case Management Services
dmccage@ymcalouisville.org
502-635-4399
Samuel Carroll, Director of Outreach Services
scarroll@ymcalouisville.org
502-855-5142
Danielle Chapman, Residential Case Manager (Shelter House)
dchapman@ymcalouisville.org
502-635-4397
Charlotte Palmer, Program and Family Support Specialist (Shelter House)
cpalmer@ymcalouisville.org
502-635-4380
Jazell Johnson, Residential Case Manager (Shelter House)
jjohnson@ymcalouisville.org
502-635-4395
